Frequently Asked Questions

• I plan to waive health insurance. Do I need to pay for it until the waiver is processed?
• When will my bill be updated to show my recent payment?
• Who do I contact about one of the charges on my bill?
• I have a negative balance on my bill. What does this mean?
• Can I pay my bill with a credit or debit card?
• How can my family make a payment if we do not have a U.S. bank account?
• Why is my student loan not credited to my account?
• I forgot my MITPay authorized payer username and/or password. How do I retrieve them?
• When will my loans be reflected on my account?
• How do I access my credit balance?
• I thought I already signed up for direct deposit. Why do I have to do it again?
• How will summer housing billing work for undergrads?
• How will summer housing billing work for grad students?