Frequently Asked Questions
- I plan to waive health insurance. Do I need to pay for it until the waiver is processed?
- When will my bill be updated to show my recent payment?
- Who do I contact about one of the charges on my bill?
- I have a negative balance on my bill. What does this mean?
- Can I pay my bill with a credit or debit card?
- How can my family make a payment if we do not have a U.S. bank account?
- Why is my student loan not credited to my account?
- I forgot my MITPay authorized payer username and/or password. How do I retrieve them?
- When will my loans be reflected on my account?
- How do I access my credit balance?
- I thought I already signed up for direct deposit. Why do I have to do it again?
- How will summer housing billing work for undergrads?
- How will summer housing billing work for grad students?
Our office will be closed for an Institute event on Monday, June 5, from 2:45–5 PM.