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Update June 7: Although our campus office is still closed, we are open full-time over phone, email, and Zoom. If you would like to learn more about MIT’s plans for summer and fall, please visit the MIT Now website.

I forgot my MITPay authorized payer username and/or password. How do I retrieve them?

Unfortunately, we do not have the permission to reset usernames or passwords for authorized users.

If you have forgotten your username, you will need to have your student reset your access to their account.

If you have forgotten your password, you can change it by clicking the “forgot password” link, which will send an email with instructions on how to reset your password. If no email has been received, we advise you to check your spam folder.


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