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Update January 4: Have questions about financial aid? Check out the undergrad financial aid section of our site. Learn more about the 2020–2021 academic year by visiting our  FAQ page, financial support page for undergrads, or MIT’s COVID-19 response site.

I forgot my MITPay authorized payer username and/or password. How do I retrieve them?

Unfortunately, we do not have the permission to reset usernames or passwords for authorized users.

If you have forgotten your username, you will need to have your student reset your access to their account.

If you have forgotten your password, you can change it by clicking the “forgot password” link, which will send an email with instructions on how to reset your password. If no email has been received, we advise you to check your spam folder.


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