Contact
We've created a series of FAQs to help with the most common questions that students and families have. However, if you don't find what you are looking for—don't worry, we are here to help!
General questions
Not sure where to start? Ask us!
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
sfs@mit.edu
Office address
Student Financial Services
Massachusetts Institute of Technology
77 Massachusetts Ave.
Cambridge, MA 02139
Billing and customer service
Our customer service counselors can help with any questions you may have.
Find your counselor below. They are assigned according to the first letter of your last name—so please feel free to reach out.
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
sfs@mit.edu
Last names: A–G
Last names: H–O
Last names: P–Z
Financial aid
Financial aid counselors work with students to help guide them through the aid process.
Our counselors will work with you for your entire MIT career. They are assigned according to the first letter of the student’s last name—so you should get to know your counselor if you haven’t yet.
Main contact
Room 11-320
Phone: 617.258.8600
Fax: 617.648.9968
Email: sfs@mit.edu
Last names: Ci–Ke
Last names: Kf–Nn, Bs–Ch
Last names: No–Sm, Au–Br
Last names: Sn–Z, A–At
Get a loan
Loan guidance counselors help current and admitted students with the loan application process.
Yes, you know what to do—they’re assigned according to the first letter of the student’s last name!
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: getaloan@mit.edu
Last names: A–G
Last names: H–O
Last names: P–Z
Repaying loans
A counselor is available to work with you on issues related to repaying your education loan(s) while you are a student and after you leave the Institute.
Main loans contact
Room 11-120
Phone: 617.252.1011
Fax: 617.648.9968
loan-services@mit.edu
Student jobs
Our staff members can assist you with questions on student employment during the academic year or summer.
Main jobs contact
Room 11-320
Phone: 617.258.8600
Fax: 617.648.9968
seo-www@mit.edu