Our walk-in hours are Monday through Thursday from 10 AM–4:30 PM. We are available via phone and email Monday through Friday from 10 AM–5 PM.
We are available via phone and email Monday through Friday from 10 AM–5 PM.
Walk-in hours: Room 11-120
Monday through Thursday: 10 AM–4:30 PM
Billing and customer service
Our customer service counselors can help with any questions you may have.
Find your counselor below. They are assigned according to the first letter of your last name—so please feel free to reach out.
Financial aid counselors work with students to help guide them through the aid process.
Our counselors will work with you for your entire MIT career. They are assigned according to the first letter of the student’s last name—so you should get to know your counselor if you haven’t yet.
Get a loan
Loan guidance counselors help current and admitted students with the loan application process.
Yes, you know what to do—they’re assigned according to the first letter of the student’s last name!
A counselor is available to work with you on issues related to repaying your education loan(s) while you are a student and after you leave the Institute.
Our staff members can assist you with questions on student employment during the academic year or summer.
Have a question about banking or budgeting? Perhaps you’d like one of our team to come talk with one of your student groups or floor about budgeting and financial planning? Just reach out, we can definitely help.