Frequently Asked Questions

• Who do I contact about one of the charges on my bill?
• I have a negative balance on my bill. What does this mean?
• Can I pay my bill with a credit or debit card?
• How can my family make a payment if we do not have a U.S. bank account?
• Why is my student loan not credited to my account?
• I forgot my MITPay authorized payer username and/or password. How do I retrieve them?
• Is my family eligible for tax benefits?
• Can I get a refund if I withdraw for medical reasons?
• Can I get funding help for graduate summer school?
• Can I get funding help for my graduate study abroad?
• I’m planning to leave; what happens to my financial aid?
• I am a graduate student; can I take a leave of absence or withdraw?
• Does MIT offer scholarships/grants to graduate students?
• When will my loans be reflected on my account?
• How do I access my credit balance?
• I thought I already signed up for direct deposit. Why do I have to do it again?
• I’m doing a summer UROP for credit, can I get financial aid?
• Can I get financial aid for the summer term?
• What happens to my financial aid if I study abroad?
• What do I do when I am ready to return to MIT?