Frequently Asked Questions
- Who do I contact about one of the charges on my bill?
- I have a negative balance on my bill. What does this mean?
- Can I pay my bill with a credit or debit card?
- How can my family make a payment if we do not have a U.S. bank account?
- Why is my student loan not credited to my account?
- I forgot my MITPay authorized payer username and/or password. How do I retrieve them?
- Is my family eligible for tax benefits?
- Can I get a refund if I withdraw for medical reasons?
- Can I get funding help for graduate summer school?
- Can I get funding help for my graduate study abroad?
- I’m planning to leave; what happens to my financial aid?
- I am a graduate student; can I take a leave of absence or withdraw?
- Does MIT offer scholarships/grants to graduate students?
- When will my loans be reflected on my account?
- How do I access my credit balance?
- I thought I already signed up for direct deposit. Why do I have to do it again?
- I’m doing a summer UROP for credit, can I get financial aid?
- Can I get financial aid for the summer term?
- What happens to my financial aid if I study abroad?
- What do I do when I am ready to return to MIT?