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Please note: Our office will be available by phone and email on December 23–24, and will be closing at noon on December 24. We will be closed for the winter break from December 25–January, and will open on January 2. Happy holidays!

I forgot my MITPay authorized payer username and/or password. How do I retrieve them?

Unfortunately, we do not have the permission to reset usernames or passwords for authorized users.

If you have forgotten your username, you will need to have your student reset your access to their account.

If you have forgotten your password, you can change it by clicking the “forgot password” link, which will send an email with instructions on how to reset your password. If no email has been received, we advise you to check your spam folder.

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