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Update July 2021: Although our campus office is still closed, we are available via phone, email, and Zoom. Our hours are Monday/Wednesday from 9–5, Tuesday/Thursday from 10-5, and Friday from 9-3. If you would like to learn more about MIT’s plans for summer and fall, please visit the MIT Now website.

Understand your bill: Credits and charges

Credits and charges are how we refer to transactions on your bill—a charge is any amount being subtracted from your account to pay for costs; a credit is any amount being added into your account to cover costs.

If your MITPay account shows a balance, it means that you owe money. If this is the case, you can pay off your balance using many different payment options. If your MITPay account balance is negative, it means that you have overpaid and have a credit on your account. You can choose to apply your credit toward future bills, or request a refund if you would like the credit deposited into your bank account.

Charges

Charges are costs that you owe to MIT, such as tuition, fees, health insurance, housing (if living on campus), dining, TechCASH, and any other expenses that you incur during the semester.

The charges on your student account originate from different MIT departments. We are responsible for billing you for those charges, but if you need more information about a specific charge, you should contact that department directly.

Only the department that made the original charge can adjust charges. Department contacts are included on your bill in MITPay.

If you want to formally dispute a charge, you must contact customer service via email within 60 days of the date of the statement where the charge first appeared.

Credits

Credits are funds that are added to your account in order to pay off your balance. Credits include things like your MIT Scholarship, any outside scholarships, grants, and loans.

There are two types of financial aid credits on your student account—an anticipated credit and an actual credit. Both reduce the balance of your bill.

  • Anticipated credits are funds that we expect to receive, but as of late have not yet received them or applied them to your account. On your bill, anticipated credits can also be displayed as memoed financial aid.
  • Actual credits are funds that we have received and applied to your account.

If we have not received your anticipated credits by the 15th day of the term, they are removed from your account balance. If this happens, you should contact customer service for next steps on how to receive the aid.