Frequently Asked Questions

• Why isn’t my TA/RA reflected on my bill?
• Who do I contact about one of the charges on my bill?
• I forgot my MITPay authorized payer username and/or password. How do I retrieve them?
• Is my family eligible for tax benefits?
• How do I access my credit balance?
• I thought I already signed up for direct deposit. Why do I have to do it again?