Contact
Our walk-in hours are Tuesday and Thursday from 10 AM–4 PM. We are available via phone and email Monday through Friday from 10 AM–5 PM.
We have moved!
We are now located in room 11-320, just two floors up from our former office.
It’s a bit tricky to find us, so we put together the quickest directions to get to our new office from the old one in 11-120. See you there!
General questions
Not sure where to start? Ask us!
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: sfs@mit.edu
Please include your full name and MIT ID# in your email.
Our hours
We are available via phone and email Monday through Friday from 10 AM–5 PM.
Walk-in hours: Room 11-320
- Tuesday & Thursday: 10 AM–4 PM
Virtual drop-in hours
Current students:
- Monday: 10 AM–12 PM
- Wednesday: 2 PM–4 PM
- Friday: 10 AM–12 PM
Billing and customer service
Our customer service counselors can help with any questions you may have.
Find your counselor below. They are assigned according to the first letter of your last name—so please feel free to reach out.
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: sfs@mit.edu
Please include your full name and MIT ID# in your email.
Last names: A–G
Last names: H–O
Last names: P–Z
Financial aid
Financial aid counselors work with students to help guide them through the aid process.
Our counselors will work with you for your entire MIT career. They are assigned according to the first letter of the student’s last name—so you should get to know your counselor if you haven’t yet.
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: sfs@mit.edu
Please include your full name and MIT ID# in your email.
Last names: A–Fd
Last names: Fe-Lim
Last names: Lin-R
Last names: S-Z
Student jobs
Our team can assist you with questions about student employment during the academic year or summer term.
Main jobs contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: seo@mit.edu
Please include your full name and MIT ID# in your email.
Veterans Benefits
If you have questions about how your VA education benefits combine with MIT financial aid, please feel free to contact us.
Main VA contact
Financial Education
Have a question about banking or budgeting?
Perhaps you’d like one of our team to come talk with one of your student groups or floor about budgeting and financial planning? Just reach out, we can definitely help.
Main financial education contact
Phone: 617.258.8600
Email: sfs-fin-ed@mit.edu
Please include your full name and MIT ID# in your email.
Get a loan
Loan counselors help current and admitted students with the loan application process.
Yes, you know what to do—they’re assigned according to the first letter of the student’s last name!
Main contact
Phone: 617.258.8600
Fax: 617.648.9968
Email: getaloan@mit.edu
Please include your full name and MIT ID# in your email.
Last names: A–M
Last names: N–Z
Repay a loan
A counselor is available to work with you on issues related to repaying your education loans while you are a student and after you leave the Institute.
Main loans contact
Phone: 617.252.1011
Fax: 617.648.9968
loan-services@mit.edu
Please include your full name and MIT ID# in your email.