Your loan servicer

Repaying your loans on time will help you establish and maintain a good credit rating.

Interest rate changes for the 2026–27 academic year
The interest rate reduction for borrowers enrolled in auto pay will increase from 0.25% to 1% starting on July 1, 2026 and will take effect through June 30, 2028, as long as you remain in auto pay and continue repayment on your federal student loans. The reduction is available for borrowers with Direct Loans disbursed on or after July 1, 2012.

  • If you’re currently enrolled in auto pay, you do not need to take any action to receive this benefit.
  • If you’re not currently enrolled in auto pay, you must enroll in auto pay through your loan servicer by September 30, 2026 in order to receive this benefit.

Loan servicers are companies that handle billing and other services related to your loans. You repay your loans to your servicer. You may have more than one loan servicer if you borrowed under different loan programs.

Contacting your loan servicer

If you borrowed from MIT under the Federal Perkins Loan Program or the MIT Technology Loan Program, your loan servicer is Heartland ECSI.

For all other federal loans you borrowed as an MIT student or a student elsewhere, log on to the National Student Loan Data System (NSLDS) to locate your servicer.

To locate your loan servicer for private loans, please contact your private lender.

Repayment tips

  • Notify your loan servicer any time you change your name, address, phone number, or email address.
  • Consider authorizing automatic electronic monthly payments so you don’t miss a payment deadline.
  • Ask for help sooner rather than later. If there’s something you don’t understand or if you’re having trouble making payments, email our loan counseling address at getaloan@mit.edu, even if you are no longer an MIT student.